Thank you for taking the time to review us, the team will be very pleased to hear you found the care at Avery Mews ‘very good’. We always try to respect the wishes and dignity of anyone staying in our home. The home manager, Sarah Sykes, has looked at your friend’s records which show she declined multiple offers for a shower, which the team felt needed to be respected. Again, thank you for your kind words about the management and as always if you wish to discuss any issues further, our home manager’s door is always open.