Thank you for taking the time to complete this survey. Your feedback is important to us and we will use this to improve the quality of our service. I am delighted to hear that you thought our food choices were excellent. Our chef manager prides herself on providing a variety of meal choices for our residents. I am sorry to hear that you felt our bed linen and laundry service was questionable. Please be assured my deputy home manager has addressed this issue and has ordered new linen. We have also spoken to staff regarding beds and rooms being kept clean and presentable. I am also sorry to hear that our showers appeared to be flooded, however they are wet rooms and can sometimes appear to collect water. My maintenance manager checks these areas on a regular basis and the showers are in full working order. We work very closely with the staff at Perry Locks and provide excellent training facilities. Our staff are then able to develop their knowledge and experience. I thank you for bringing this to my attention and will continue to offer learning and development support to our staff. I am delighted to hear that you felt our staff were excellent and I will pass this praise onto them.