Thank you for your review, we value all feedback as this helps us to improve our service where required. The laundry service covers both Ferndale Court and Ferndale Mews supporting 96 Residents. Whilst some clothes have been misplaced we have been trialling a new tagging system on the nursing unit and at our last relatives meeting it was shared how improved the service has been. Subsequently, we will be rolling this out across the whole home to reduce the potential for items to go missing.