Thank you for your review, we value all feedback as this helps us to improve our service where required. Ferndale mews has recently had a recruitment drive and we have recruited over 200 hours of additional care to cover for sickness and holidays. Due to the nature of the work required in supporting people with dementia, it does take time to complete the necessary checks and undergo training. We are starting to see new staff on the units and there will be a further two staff who will join us once their checks have been completed. Each of the units has a keyworker file in place were the keyworkers record all communication with relatives as well as when Residents are supported with social interactions including having a bath, which is a therapeutic intervention. Relatives are welcome to view this; we encourage a holistic approach at Ferndale Mews and welcome any input relatives wish to make.