Thank you for your review, we value all feedback as this helps us to improve our service where required. When a resident moves into the home, we ask their relatives to label all items of clothing including underwear and nightwear. Our laundry facility endeavours to ensure that all items of clothing are placed back into the correct rooms and to the right residents. When labels fall off however, this can be the cause of items going missing or they are kept in the laundry room until identified. We do have a new system for labelling clothing belonging to residents. Relatives who wish to purchase a button system with the person’s name or room number on it are able to do so. The button is securely fastened to all items of clothing with minimal movement to fall off.