Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our staff team, they work hard to deliver kind quality care. Our staffing levels are regularly reviewed to ensure we have sufficient staff to meet the individual needs of all our Residents. We have taken on board your concerns regarding the lack of a family room. Family meetings are held regularly by the Home Manager and everybody is welcome to attend. Alternatively the Manager has an open door policy and is happy to help to resolve any concerns you may have.