It is good to hear that in the main you feel the staff team are good or excellent. We have fed back your comments to the agency regarding your view of their employees moving and handling techniques and training. Please, would you report any specific concerns that you note during your visit at the time so that the nurse in charge can deal with it promptly? <br>We do aim to have someone in the lounge areas, however, as you can appreciate at times they may need to assist someone and therefore may not always be present. It was especially nice to hear that you are content with the care your loved one receives and we will be sure to pass this to the staff team. Kind regards, Operations Manager.