We are delighted to read your positive comments about the care and staff at Sandfields and are pleased that you would recommend our home. It is disappointing to hear your feedback about the dining experience. We sincerely apologise for the lack of attention of the staff on duty at the time of your visit and have reminded staff that our policies around service and hygiene must be adhered to at all times. The main meal is served in the middle of the day; at tea time there are both hot and cold options available for residents to choose from as well as an individual option if they prefer. Snacks are always available on the suites including crisps, fresh and packaged fruit, yoghurts, sweets and chocolate.