I would like to thank you for taking the time and providing us with your valuable feedback. Your brother was our longest stay resident and everyone at The Harefield was very fond of him and he is greatly missed. Since March we have implemented a new cleaning program and products to ensure our home is to the highest standard of cleanliness. Our committed Home Manager reviews our staffing levels regularly to ensure that it is reflective of our resident's individual dependency, it’s unfortunate on occasion sickness occurs, however, we have contingency plans in place. We are thoroughly pleased that you enjoyed the wake we provided for you and your loved ones and to reiterate as always we look forward to seeing you at our next event.