Thank you for taking the time to review your experience of Cedar Grange, we really appreciate your comments and kind observations. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.<br>I am sorry to hear that your Dad's welcome wasn't as you were expecting, and I would like to confirm that this isn't the usual welcome that our residents receive. Our Home Manager likes to make sure that he personally meets all new families on admission, in order to ensure that they feel comfortable and have all the information they will need and would like to apologise that this did not happen on your Dad's admission.<br>I am glad to hear that you didn't mind the incident of the shaved moustache, however, I do understand that it is something you were not expecting. The manager has spoken to the team to ensure that care is taken to ensure incidents like this do not happen in the future. Regular shaving is also something that will be addressed based on your comments.<br>If you would like to discuss anything further, please do not hesitate to call the home directly and speak to him and he will be happy to meet up with you when you are next visiting.