Thank you for your review of The Burroughs – we’re incredibly pleased to see your good and excellent scores, particularly around care and dignity, as well as your comment about the fantastic team at the home. In regards to paperwork, we, of course, have to keep accurate records for all residents for safety, best practice, and to make sure we’re providing the best of care tailored to the individual resident’s needs and wishes. I would like to reassure you that we always make sure that we have plenty of team members within the home at all times, including weekends and throughout the night, to provide both a high level of care and support for residents, as well as to complete all other necessary tasks. Thank you again for your feedback, and please do let us know if you have any comments or suggestions now or in the future and we’ll be happy to help.