In response to the review submitted on 21 August 2018 from a Postal Card.<br>On behalf of the Home, I would like to apologise if any distress was caused during your husband's stay at Priory Court.<br>Following our telephone conversation, I appreciate that you have brought your concerns to the manager's attention. We welcome comments from all people who use our services and where indicated, we aim to use these to improve our services.<br>The manager would like to apologise again for not meeting your expectations. Me and my staff at Priory Court would like to reassure you that we always aim to deliver the highest standard of care. From the home manager.