Thank you for your very kind words. The team will be extremely pleased to know that what they do each day and night for your Mum is not only appreciated, but just right for her. The whole team, in whatever role they play, contribute to your Mum’s care so I will make sure that they all know of your lovely message. As you know we always try and care for our residents in an holistic manner so that we cover all of their needs and not a set of symptoms, so it is wonderful for us to know that we have got it ‘just right’ for Mum. Thank you once again.