Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding the care provision at Richmond House and the respect shown to your father who resided in our intermediate care unit. This is a very busy unit which provides people with intensive rehabilitation to allow them to return home. We have reviewed the serving temperature of the food following your comments as well as the probe temperatures at the point of service. Additionally, the home manager and deputy will carry out spot checks on this and will seek feedback from our residents. We have recently had a new nurse call system installed at the home, have reviewed your concerns regarding trailing leads and we have requested a number of pendants for our more independent residents to use when in their rooms.