Thank you for your comments. Please feel free to come into the Home to discuss your points with us. We have an ongoing recruitment campaign to attract the kindest people to join our team and an excellent training program to provide our team with the tools to provide the best care. However, at busy times it can take a little longer for staff to answer call bells, but we do monitor response times on a regular basis to ensure we are able to meet our resident’s needs safely. The chef liaises with the unit to discuss diet preferences for our residents and we offer a diverse set of options from our nutritionally balanced menu and offer alternative menu options to ensure we are meeting resident’s needs and accommodating specific tastes and diets. I am happy to pass specific feedback on meals to our chef.