Thank you for your feedback. We value the feedback received from all of our residents and their families, and we will happily meet with you to discuss further any concerns or suggestions you might have, as well as making you aware of any future plans for the home to further improve our service. We are really sorry that you feel disappointed that you had to pay a small token for the food on offer during the summer fete. All money raised will be used for the benefit of our residents in the home. We did provide a lovely, free BBQ for everyone in July. I look forward to meeting with you.