We are delighted that your sister is happy and well cared for whilst living at Heather View – thank you for taking the time to let us know.<br><br>We are sorry that you note that you feel that our agency team colleagues may have moved your sister incorrectly. We can assure you that all team members caring for residents at Heather View have robust training in moving and handling techniques and we will ensure that all colleagues are reminded of this.<br><br>We will also ask our chef to visit your sister along with the home manager to discuss her mealtime preferences so that she can enjoy her day as she would like.<br><br>Thank you again for your comments, and we hope you will continue to enjoy your time spent visiting your sister at Heather View.