Thank you for your lovely comments regarding the Care Staff at Balnacarron Care Home, at HC-One we continually strive to provide the kindest care to all our Residents. I would like to sincerely apologise that on this occasion your experience was not to the high standards we expect, however, I am glad that the staff were able to resolve the issues quickly. We will continue to work with the home to try to ensure that this does not happen again.