Thank you for taking the time to review our home, we really appreciate it as it is through a feedback process that we can improve the service we provide. We are sorry that you did not experience the usually high standard of care provided at The Granby. Be assured, we take the issues raised seriously and are investigating them so we can make the necessary changes to improve our service. As always, our home manager has an open door policy and should you wish to discuss anything further, would be happy to speak with you at your earliest convenience.