Thank you for your review of Stones Place. Feedback is so important to us as it lets us know what we are getting right and anything that we may need to improve. We work hard at ensuring that all residents at Stones Place are cared for, using a person-centred approach and in doing this, I think that the Staff Team know them so well, that they are able to pick up on any changes, that will then prompt us to seek interventions. I am also happy that you find Stones Place such a calm and welcoming home, and we enjoy seeing all of the visitors that come to see us and their loved ones.