I would like to thank you for taking the time and providing us with your valuable feedback. Your uncle was our longest stay resident and everyone at The Harefield was very fond of him and he is greatly missed. Since March we have implemented a new cleaning program and products to ensure our home is to the highest standard of cleanliness. Our committed Home Manager has ensures safety of all those who use wheelchairs and has discussed the importance using the harness if resident is supposed to. In addition, residents are not left unattended unless safe to do so and to reduce any incidents occurring.