Thank you for your feedback. Dorset House has, throughout the summer, put in place very comprehensive arrangements to ensure good hydration for all residents. Jugs of fluids are routinely taken around to bedrooms each day as well as the tea and coffee trolley twice a day and of course drinks at meal times. At Dorset House we also consistently offer ice lollies to residents on hot days to encourage a additional fluid intake. Falls are always noted carefully and information shared with relatives, however the staff try to present information confidently and calmly so as not to raise undue concern.

If you have any further concerns or queries I would be happy to respond - please email me directly: graham.brittain@care-south.co.uk.