Thank you for your review, we value all feedback as this helps us to improve our home where required. The Home Manager has liaised with you regarding your concerns around some housekeeping issues. This has been followed up in the daily and handover meetings and all staff have been advised that this gentleman’s laundry basket must be emptied throughout the day. The Home and Deputy Manager and the Nursing Assistants will be monitoring this to ensure compliance. We are very sorry you have had cause for concern – the health, happiness and wellbeing of all our Residents is of paramount importance to us.