Thank you for your comments.  We always value and encourage relatives and residents’ feedback, as it helps us to make improvements and strive to deliver the best service that we can. So I’m really grateful to your family for meeting with me last week to give us more detailed feedback. <br><br>As we discussed, I’m pleased to say we have addressed your query about the presentation of meals, and our seasonal menu has now changed to the winter menu.  We were very fond of your mother and two of our carers, in particular, looked after her, which I know you appreciated.  Although we have nurses on shift 24/7, we have also now strengthened the team and have trained two new care practitioners to support the nurses.  We will be taking care of the fence in the private garden, which needs a new coat of paint. We have a decorating plan in place and this task will form part of it.  <br><br>Thanks again for the time your family took to discuss with me how we can continue to make improvements to ensure Hamble Heights provides the very best care and companionship to its residents.