Thank you for your recent feedback regarding Ventress Hall. We are delighted to hear that your mother’s admission into the home was dealt with sympathetically and that you find the staff to be very caring.   <br>Thank you also for your feedback regarding the transport arrangements for your mother’s hospital appointment.  <br>On the day in question, regrettably our own minibus service was not available and the staff organised alternative transport immediately via our local taxi service. This was booked for the correct time but sadly due to problems from their end within Darlington, it was running late. Under the circumstances, we are very grateful that family were able to step in to transport your mother for her appointment, using their own transport, which is only 5 minutes away from the care home. We apologised profusely at the time and again, are sorry for any inconvenience and stress that this caused.<br>Regarding specific requests for help, whilst our staff work different shifts and may not always be available at the same time each day, we are always happy to discuss any specific requests you may have and direct you to the most appropriate person to support your mother. If you have any queries regarding who to speak with, please do not hesitate to contact the home manager, who will be happy to advise.<br>We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service.  Once again, thank you for taking the time to pass on your comments.