Thank you for your recent feedback regarding Colne View.  We are pleased to know that you found the facilities, care and cleanliness of the home to be of a good standard and the rooms excellent.<br>We are sorry to hear that your first impressions of the home did not meet your expectations.  As you mention, it was the first day in post for the home’s new manager and the home was not aware of any issues regarding the service and circumstances regarding your Aunt’s admission. However, a pre-admission assessment was arranged on the day to ensure that there were no delays in admitting your aunt to the home as arranged. <br>Regarding the problem with the TV not functioning properly, this was looked at immediately and we were able to fix this on the same day.<br>To date, we have not been aware of any concerns being raised regarding the service at Colne View. However, the home manager would very much welcome the opportunity to meet with you to discuss any issues, in order that these can be addressed and rectified as soon as possible. Please contact the home to make an appointment to meet with the home manager at a time convenient to you.<br>Regarding reception cover, I am happy to say that we have now a full-time weekend cover starting this week. We do know weekends do tend to be a busy time for visitors and it is important that we monitor those entering and moving around the home in the interests of security.  Therefore, there may be occasions when the front desk is unmanned for a short period of time.  We would ask you to bear with us if there is a short delay when waiting to enter the home and will always attend to visitors as quickly as possible. <br>We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service.  Once again, thank you for taking the time to pass on your comments.