Thank you for your kind comments overall regarding the Home and staff. We are working towards improving the activities and hope to have a full programme of events each month for residents and families to take part in. If you have any suggestions, we would be happy to hear them. We do have to complete records for all residents throughout the day, but this should be completed in real time to ensure that staff have plenty of time to spend with the Residents. I am sorry that you have not found this to be the case. I will ensure that the staff take this on board and work towards more productive time management.