We are so sorry to hear that you felt your friend’s stay was not satisfactory.<br>We received no complaints in August relating to your feedback and every guest enjoyed their stay.<br>Residents at Lilliput House get to choose when they get up and quite often indulge in staying in bed later including eating breakfast. This is often not achievable when receiving care at home due to time constraints and less flexibility. <br>We also appreciate that carers who have dedicated love, care, and consideration to their previous customers will always continue to feel fiercely protective when visiting and that perhaps external services could never match their own contribution. <br>Refreshments are available 24 hours a day via room service. We do wish that you had requested a fresh cup of tea from our helpful team, rather than providing cold cups of tea to our guests.<br>Every bedroom is provided with a fresh jug of water and glass.<br>We always welcome feedback to ensure that we can continuously improve our services.<br>It is always more effective if we have the opportunity to receive any complaints directly and in a timely manner ensuring that if we have got something wrong, we can put it right with immediate effect.<br>Assuring you of our best intentions.<br>Lilliput House.