Thank you for taking time to provide feedback on Scarlet House. We are delighted to read your positive comments about the staff and safety, and the food and facilities we offer.  There are occasions where staff have to work across different suites in order to provide the best care and support for residents. This is to ensure we maintain our high staff to resident ratio, which is in line with Care UK’s standards and is one of the highest in the sector. We have a full time lifestyle colleague in the dementia suite who provides residents with the stimulation and activity which is right for them. We are sorry to hear about your experience with your father. Regrettably there are occasions when we are not the right care service for a resident. We are pleased your father is now settled. It has been unfortunate the home has not had a permanent home manager for some time but we have a new manager starting in October, as well as a new deputy manager. The new management team will be instrumental in cementing the great care our residents receive every day.