Thank you for your review, we value all feedback as this helps us to improve our service where required. We aim to support our Residents to rise and retire at times suitable to their preferences. I have reviewed your Mother’s care plan and have put in place a plan to assist her with rising when she is ready in the morning rather than in the afternoon. We continue to monitor our Residents dependency levels monthly to ensure we are staffing appropriately to meet the needs of our Residents in our home. This information has been cascaded to the whole team to ensure your Mother is supported with her preferences and to support an enjoyable visit for you as a visitor to the home.