The home has been under new management since May, who are working very hard to rectify any concerns raised. Management has an open door policy and deals with all complaints promptly.
We have recently had our CQC report rating as 'Good' and staffing levels were all in line for service users needs.
We have a 5-star rating in our kitchen for food and hygiene and have kept this for many many years.
A dietician has visited this specific service user in line with weight loss and has no further input or concerns as they have a healthy weight and a very healthy appetite. A referral was made initially due to weight loss.
We have had previous issues with pants and socks, however, we are addressing this and trying to rectify this concern.
This service user is showered and shaved every day.
An activity coordinator position is currently being sought but staff partake in activities daily.