We thank you for your review and for praising our staff and catering services but are disappointed you feel we have not provided satisfactory levels of management and security at Aldersmead your review indicates should have been provided.  <br><br>We do appreciate that the management's decision to recommend a specialist dementia unit and subsequently discharge the resident, once alternative accommodation had been found, caused difficulties for you. However, the decision was based on the rapid deterioration of the resident and their increasing restlessness and wandering. These factors became of grave concern, both for the safety of the resident and the other residents at Aldersmead. <br><br>Additional security measures were put in place: however, Aldersmead, as you were advised, is not a secure dementia unit.<br><br>Your comments on weekend staffing levels are noted. However, we do monitor our staffing levels on a weekly basis to ensure we have sufficient staffing numbers commensurate with the occupancy of Aldersmead Care Home. <br><br>I will be happy to respond to any other comments or questions you have should you wish to contact me.