Home manager Diane Maughan said: “Thank you for your review and lovely comments about our team. We have the correct ratios of staff to care for our residents and regularly offer support with showers. We try to ensure we rota staff according to residents’ preferences where possible, but occasionally if a member of staff whom a resident prefers isn’t available they may, despite our encouragement choose not to have a shower and we must respect their wishes. If you would like to speak to me at all about this please don’t hesitate to come and see me.”