Thank you for your recent feedback regarding Prince George House. <br>We are sorry the care we offered your father fell short of expectations, however, following our meeting with your brother in which we agreed on different strategies of support, this improved and was most helpful. This meeting was invaluable as, although we do everything possible to help people settle in quickly, some residents do take some time to accept all aspects of their care from new people. We recognise there was an occasion when personal care was not provided promptly and we have apologised for this. <br> <br>We are always keen to improve our care delivery and you have subsequently met with the senior management team to talk things through. Prince George House is a highly regarded Ipswich home – the Care Quality Commission rated it as good and it enjoys very favourable ratings on this site where everyone is able to record their experiences. Direct relatives and resident engagement and feedback also remains very favourable from those using the service regularly. Once again we would like to apologise that your experience has not been to the standards that we constantly strive to achieve. <br> <br>At Prince George House we operate an open door policy and would always encourage any residents or relatives with any concerns to discuss these with our home manager at the earliest opportunity.