Thank you for you your wonderful review. We really appreciate customers taking time to provide feedback on their experiences. We are sorry to hear of the issue with the bedroom smell and do assure you that we conduct regular checks throughout our home to maintain a beautiful environment for our residents to live in.
Birthdays are very important and we always make a special effort to ensure these are memorable and I am pleased that your husband’s birthday cake was a success. I will certainly pass on your kind words of praise to our Chef for her attentiveness and to our lovely care staff who do such a marvellous job looking after our residents.”