Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very sorry that your experience was not to the standard we would expect. We aim to greet all our Residents and we would like to apologise that this did not happen. We would like to apologise for the bathroom and equipment issues also, we have raised your concern regarding the billing process and will monitor this with new Residents. I have requested the home to locate the missing articles of clothing and to contact you to arrange for delivery.