Thank you for taking the time to feedback to us and I am pleased that you are happy with your overall experience. I’m sorry you feel that some of our agency carers are not as well-versed in our resident’s needs as our own team. Where we use agency carers to supplement our own colleagues, we are mindful to ensure that they are brought up to speed with resident requirements through detailed handover notes and ready access to the resident’s essential files. We do also try to use regular agency carers wherever possible to promote continuity of care. I’m sorry that you feel this hasn’t provided a seamless service in some instances and we will review our processes to try and improve where we can.