After 5pm there is a slight delay in opening the door, as the administrator has gone home and the staff are doing their duties, they do their utmost to get to the door as soon as they can, unfortunately we have to have the door secured, some of our residents are independent and will put their clothing away each evening. Laundry will check drawers and wardrobes for items each morning where possible. We take your comments on board and thank you for taking the time to review.