Thank you for the nice review, I just want to explain about the number of staff on duty.  Every shift the number of staff is calculated based on Dependency Rating Tool wherein we record the time we spend on each resident within 24 hours covering all the activities of daily living, it will then calculate how many staff needed for 24 hours. We review the needs every month as minimum and immediately when there is a sudden change in the resident's needs. This is a very effective and transparent tool to ensure each individual resident get the time they need at all time.