Thank you for your feedback. It’s good to hear that your mother-in-law is happy with the care and accommodation at Bamfield Lodge. <br>We make every effort to ensure our easy to read Terms and Conditions are discussed and agreed upfront with both our residents and Next-of-Kins, and any additions are also explained during this process.  Details of the administration fees and what they cover are included in the Terms and Conditions. This includes the time and work spent preparing for the individuals arrival, from assessment to care-planning, preparing the financial documents and agreements. We feel that we are transparent with our process and information provided and if we are aware of any dispute or uncertainty prior to admission, we are always willing to discuss and provide clarity. <br><br>The positive comments about your mother-in-law’s care will be shared with the team.