We are pleased that the resident enjoyed his stay and plans on returning. We have had the opportunity to speak with him and clarify his review.<br>Unfortunately, we could not accommodate the residents' request for two mattresses stacked on top of each other on the bed due to health and safety reasons. The comment regarding two carers being on at night is unintentionally misleading. In fact, there are additional senior carers on duty who are always on hand to provide assistance when required. Similar can be said with regards to the comment about the morning when there are a significant number of additional support staff on duty to ensure all needs are attended to.<br>With regards to activities, in order to recruit safely, we must apply for enhanced DBS and reference checks for all staff. Unfortunately, we were awaiting these for our minibus driver during the residents' stay. Additionally, the dates of the residents' stay meant that he missed some of the larger events held at the home in the evenings.<br>We look forward to seeing the residents' back at The Moorings in the spring.