Dear Michela<br>Thank you for your kind words and appreciation regarding the care your Father is receiving at Home Close. I’m sorry you feel that we need more staff. At the present time, Home Close is flexing the staff, in strict relation to our resident dependency analysis tool and we provide more staff according to changes in dependency levels, which I update and analyse every week. I hope we can talk about this at your next visit to our home. <br>Kind regards,<br>Cristina.