Thank you for your kind review. As evidenced by our detailed written records your mother quite often declines a shower but responds very well to your reminding / prompting her which perhaps explains your perception that she is showered when you request one.<br>Regarding staffing, we staff Kirby Grange significantly ahead of industry norms and generally operate with a main shift totalling 12 staff including activities, domestic etc supporting up to 27 residents.  A recent inspection by Leicester County Council included a review of staffing levels which were deemed satisfactory. Staffing levels are reviewed at least monthly against each resident's individual needs - we would welcome a detailed discussion of this issue with the reviewer and the resident to ensure we are delivering the high level of care which is our goal.