Thank you for taking the time to submit your review and your scores. I understand that the home manager has been in touch with you regarding some of the points above, and has hopefully been able to alleviate any worries you may have had. We are incredibly proud of the care we offer at Bowes House and our excellent team, which we feel is reflected in our CQC report, reviews on carehome.co.uk and elsewhere, and also our high satisfaction scores for relatives with loved ones in the home. <br><br>In regards to staffing levels, I would like to assure you that we always make sure we have the right numbers of team members across all our suites in the home, day and night, seven days a week, in order to run a safe, caring and high-quality service for all residents. There may be occasions where we have to use agency team members, such as to cover colleague holidays or illness, but we are very lucky to have some excellent agency staff who know the home and residents well, so there is always a continuity of care. We also have a dedicated GP that visits the home three times a week as part of his contract, and also attends at other times on request. We work very closely with the GP, as well as other healthcare specialists, to make sure every resident receives the highest levels of care and support whenever they need it and on an ongoing basis as their needs may change.