Dear Isobel, thank you for your review. We are committed to providing the best standards of care to our residents. Sometimes we need to make difficult decisions based on what we consider to be in the best interests of all residents. On occasion, this means that we conclude that a person's needs can no longer be met within our home. This is a difficult decision and we always try to work with residents and relatives to help them understand the reasons behind it and minimise the impact. We wish you and your sister well in finding a suitable care home environment that can support her according to her needs.