Thank you for your feedback regarding the care delivery at Charters Court. The paperwork we currently use at Charters Court is the same as the system used in our other HC-One Homes and has previously been highlighted as very person-centred and thorough by local authorities. We’re still in the early stages though as we have only just moved over to the new style. Our colleagues continue to receive training and support around the new paperwork so you should see improvement soon as the team gets used to it. We’re always happy to discuss care planning with residents and relatives and we regularly review them to ensure they meet our resident's needs.