Thank you for your kind comments. We are very proud of the hard work and dedication from our team here at Charters Court. I have noted the comments regarding food and will discuss further with our kitchen team. We do ensure the dining experience meets our residents nutritional needs as well as being enjoyable. Activities are currently being developed within the home and we try to include residents and relatives ideas to provide that person-centred approach. Staffing levels have recently been reviewed and our agency colleague numbers are reducing as we recruit more of our own permanent team members.