Dear Peter, <br>Thank you for your feedback. At The Chase, we continue to make necessary improvements to ensure that all residents receive quality care. The management team at the home has an open door policy and can assist you with any queries you may have. Care delivered is monitored and observed daily by clinically trained staff and any concerns conveyed to all relevant parties. If you would like to discuss, I would be happy to meet with you at your convenience.<br>Ruta.