Thank you for your recent review, we appreciate any advice and response from all of our families, friends and residents. Your feedback is very important and it supports us in improving our service, we can learn from any shortfalls, it allows us to move forward and lessons learnt. The home endeavours to provide the highest quality of care to our residents, we have a 28-bed dementia community within the home and there is a robust assessment process to minimise the risk of falls, we endeavour to minimise the risk of falls at every opportunity. We have all of our assessed equipment in place to meet the changing and person-centred needs of our current residents. Once again, thank you for your advice and concerns, I will personally look into your comments regarding senior staff, we will more than certainly take this on board and strive to maintain a good quality service for all of our residents living in the home.