Thank you for your response. I can only say that our staff have not felt they are overworked just that due to the nature of dementia care, in particular, it can appear quite busy, especially if there are activities taking place. In addition, we request visits from healthcare professionals for the well-being of our service users as and when required, this can also make the home feel and look very busy. We do ensure our staffing levels meet the required standards and regularly listen to staff feedback.